Frequently Asked Questions
Quick answers to common questions.
How long does shipping take?
Shipping via local courier typically takes 1 to 6 business days, depending on your location. Deliveries to major cities are usually faster, while shipments to remote or rural areas may take longer. Please note that business days exclude weekends and public holidays. All delivery timeframes are estimates and may vary due to courier conditions.
How long does customization or repair take?
The standard lead time for customization or repairs is 5 to 10 business days. This may vary based on the complexity of your request, the volume of current orders, material availability, and any pending approvals. We prioritize both speed and quality in every project.
Where are you located?
We are based in Caloocan City, Philippines.
What happens to removed parts if I use the send-in service?
All components removed from your device during the service will be securely packaged and returned to you with your completed device.
How long is the warranty, and how does it work?
Our standard warranty covers your device for 10 days from the date of delivery. If you encounter any issues during this period, email us at support@mods.ph with your order number and a detailed description of the issue. For devices outside the warranty period, we can still assist — simply contact us for a repair quote.d
Do you accept fake controllers or devices with custom firmware?
We do not modify counterfeit controllers or devices that have been jailbroken or modified with unauthorized firmware.
