Frequently Asked Questions

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How long does shipping take?

Shipping typically takes 1-6 business days, depending on your location and the courier used.

How long does it take to customize or repair a device?

Customization and repairs usually take between 3 to 10 business days, depending on the complexity of the work, order volume, and other factors.

Where do you operate?

We operate in Caloocan, Philippines.

What happens to the parts removed from my device when I choose the send-in option?

Any parts removed during service will be carefully packaged and returned to you along with your device once the service is complete.

How long is my device covered by warranty and how does it work?

Our standard warranty lasts for 10 days. If you experience any issues with your device during this period, please email support@mods.ph with your order number and a description of the problem. After the warranty period, feel free to reach out for a repair quote.

Do you accept fake controllers or devices with custom firmware?

We do not accept fake devices or those with custom firmware for customization or repairs.